Refund policy

We want nothing more than for you to love our products as much as we do. If for some reason you don’t, :( we DO want to help you.

We cannot accept returns for any products that have been used or opened, please read through the following to see if any apply to you.

Damaged items: Unfortunately this can happen, although rare, that your package is damaged in transit, please email jen@raadcollective.com with a photo please! We will replace the product ASAP.
Missing or incorrect item: uh oh! We apologize! If you are missing an item or received the wrong item please contact us at jen@raadcollective.com and include your order number. We will get this handled ASAP.
Cancel or change order: Dang! Made a mistake? No worries, as long as the item hasn't shipped. We can cancel, change your order or correct the shipping address. Please email jen@raadcollective.com with your order number and request and we will handle the rest.
Exchanging Products: Wrong item? All good. To make an exchange the exterior shipping packaging must be unopened. We are then able to provide a return label and make the exchange. Please note that there will be an additional charge for return labels. Send your request along with your order number to jen@raadcollective.com
*including a photo is always appreciated! Sometimes, we may need you to send us a photo for verification, before we are able to refund or replace your order. Thanks!